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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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michelle lee

March 28, 2026

5  out of  5
rating by michelle lee
"Sue and Ann and everyone else at State Farm are amazing. Always helpful, friendly and available to help."
We responded:
"Thanks Michelle for the 5 stars! We appreciate it - and you!"
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Jason Michels

March 27, 2026

5  out of  5
rating by Jason Michels
"Sue Madden and her team are the best! Been a client for over 30 years and always receive top-notch service and support. Would highly recommend. Thank you, Sue and team!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Sue Madden’s Team. "
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Amber Krause

March 6, 2026

5  out of  5
rating by Amber Krause
"I have worked with Sue Maddens office for over 10 years! They are super amazing and very helpful. I have never worked with a better insurance agent or company! I will always recommend! Best customer service hands down!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Sue Madden’s Team! We deeply appreciate your kind words here in Rochester . "
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McKenna

March 6, 2026

5  out of  5
rating by McKenna
"Cherie at Sue Madden - State Farm has been wonderful in helping me transition from my parent's car insurance to my own. She is very knowledgeable and patient, making sure I get the proper coverage needed. This process is much easier than it seemed because of her help."
We responded:
"Thank you for the fantastic review, McKenna! We are always here to help with your insurance needs here in Rochester . "
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Bob Warde

January 16, 2026

1  out of  5
rating by Bob Warde
"Did not renew policy correctly. Refused to honor policy. Did not close policy when originally asked to. Issue still not resolved."
We responded:
"We apologize that your experience with State Farm Agent Sue Madden’s Team was less than expected. We would love the opportunity to understand more about your concerns and work towards a resolution, so please give us a call here at our Rochester office at your earliest convenience."
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Marcus Hoagland

December 1, 2025

5  out of  5
rating by Marcus Hoagland
"Working with Sherie at Sue Madden’s Sate farm office was so easy. She is very kind, knowledgeable, and an Informative Representative. I can’t thank you guys enough for working with me help Check off every box on my list and then some! 5 out of 5 starts!! Thank You so much!"
We responded:
"Hi Marcus ~ Thank you for the kind email recognizing the work Cherie did on your account. She always goes the extra mile to make sure her clients are well taken care of! Our office is blessed to have the most knowledgeable and nicest team members in Rochester! ☺️ Thank you again Marcus and have a wonderful holiday season!"
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James Burke

November 13, 2025

5  out of  5
rating by James Burke
"Sue Madden State Farm Insurance provides outstanding customer service. Very friendly and professional staff that take time to address questions and concerns. Highly recommend."
We responded:
"Thank you, James, for the kind words. We appreciate it very much and look forward to any help we can provide in the future!"
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Kerinda Griffin

November 11, 2025

5  out of  5
rating by Kerinda Griffin
"Cherie is such a doll!! She was pleasant to speak with, helped me cut my current rate with another company, she just was an overall joy to have been helped by her. I can’t thank her enough!!!"
We responded:
"Thank you Kerinda! Cherie is truly an asset to the agency! She is thorough, kind and truly cares about her clients. Thank you for acknowledging her with your kind words!"
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Susan Boehm

October 23, 2025

5  out of  5
rating by Susan Boehm
"We have had all our insurance (home, auto, boat, life, umbrella, ...) coverages with Sue Madden's office for a number of years. Each time we work with any of their staff members, the service is prompt, professional, and knowledgeable. We trust their insurance expertise and know they have our best interests in mind when they make policy recommendations."
We responded:
"Thank you for reaching out, Susan! We strive to provide the best service possible, and it is people like you that means a lot to hear kind words from. Thank you so much!"
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Pat Taflinger

March 24, 2025

5  out of  5
rating by Pat Taflinger
"We just went back to Sue's again we have looked around for several years for an agency that could be able to keep our rates within our budget and it has been hard to stay within our budget. So this year we got better rates than we have in those several years! As for the agents we worked with this year they were fabulous! Megan is our new agent we are very please with the work she did for us. When I call the office Ann answers the phone she has the sweetest voice she always makes me smile!! Thank You."
We responded:
"Hi Pat, Thank you so much for the kind words. I am blessed to have a kind and efficient team in the office. We care for all our clients, and I appreciate you recognizing that. So glad you are back at my agency! Have a great week! Sue"
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Lisa Stitt

February 27, 2025

5  out of  5
rating by Lisa Stitt
"I have been with Sue Madden for over 30 years. Always have had above average service and really get answers I need quickly from any of the staff. I've always had quick service whenever I'd had a claim. Not many places that you get great service anymore. Many thanks to all of you in her office!"
We responded:
"Thanks Lisa! We appreciate having you as a loyal customer all these years!! "
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Laura Clemence

February 18, 2025

5  out of  5
rating by Laura Clemence
"We are very satisfied with the team! They have helped answer all of our questions. They are very responsive and easy to work with!"
We responded:
"Thank you Laura! We try to do our best with all our customers! Thank you for letting us know - we truly appreciate it!"
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Zachary Larson

February 17, 2025

1  out of  5
rating by Zachary Larson
"I love State Farm. But this branch needs to be closed down. Incompetent at best. Maybe even racist. My partner spent months trying to get them to merge my account with hers and they kept messing it up and then gaslighting her even though they were completely failing to do anything they said they would do. Finally we got my own insurance agent to transfer her account to mine and it took him like two days. In summation, State Farm is great, but avoid this branch and go somewhere else."
We responded:
"Hello Zach ~ Your partner contacted us in May 2024 informing us that she wished her insurance to be with your agent. At that time access to her policies by my office ends. Any change of address or billing could not be completed by my office even if we wanted to. I do not know what happened with your policies since May 2024, but on behalf of State Farm I apologize for any problems you had. "
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Jodi Sciortino

September 24, 2024

5  out of  5
rating by Jodi Sciortino
"Sue Madden and her staff have been nothing but great to us. My husband and I recently moved her from MO. We were shocked that (Megan) was able to lower our rates for more coverage. Helping us find what we needed insurance wise with a friendly experience each and every time we call or stop in. Thank you so much great customer service."
We responded:
"Thank you so much Jodi for the kind words! We appreciate you very much!"
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Cheryl Campbell

August 7, 2024

5  out of  5
rating by Cheryl Campbell
"Very satisfied with this office. Very responsive by email. Has worked well with me for a move into the state, and out of it. Cherie is such an asset to this office!"
We responded:
"Thanks Cheryl for the kind words. Cherie is a true asset to the office! Thank you again for the review!"
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Troy Backhaus

April 19, 2024

5  out of  5
rating by Troy Backhaus
"I didn't actually go there"
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ANG NGUYEN

April 15, 2024

5  out of  5
rating by ANG NGUYEN
"I’ve been a loyal customer of Sue Madden State Farm Insurance for over a decade now, and I continue to be impressed by the exceptional service provided by Sue and her team. Their efficiency, precision, and competitive premiums have kept me with them for all my insurance needs, from home to auto coverage. Sue Madden State Farm is truly an outstanding insurance firm"
We responded:
"You have been a loyal customer Mr. Nguyen and we appreciate your business and very kind words. Thank you so much! "
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Rom Cïábar

February 19, 2024

5  out of  5
rating by Rom Cïábar
"They are very friendly and willing to address my specific needs as I own multiple vehicles. Their office is welcoming and pleasant."
We responded:
"Thank you so much Rom! We appreciate you!"
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Salem Al shamsi

January 23, 2024

5  out of  5
rating by Salem Al shamsi
"Good company for insurance and great stuff (David ,good person )"
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Hauser ChemDry

October 6, 2023

5  out of  5
rating by Hauser ChemDry
"Love Sue Madden State Farm!! Excellent team and great experience!! 😁😁😁"
We responded:
"Thank you Katie!"
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Kiley Crowley

September 15, 2023

5  out of  5
rating by Kiley Crowley
"Sue Madden State Farm has always been there for my families needs! Anytime I have a question her and the team are ready to help me and have all the answers I need!"
We responded:
"Thanks Kiley! We love working with you!!"
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dan knoll

August 3, 2023

5  out of  5
rating by dan knoll
"Sue Madden State Farm Insurance is very good. Sue and her team are kind, helpful, awesome and professional. Every person at her office does a very good job. All the people at her office do a good job of answering my questions. Thank you so much Sue Madden State Farm Insurance team. Dan Knoll"
We responded:
"Thanks Dan! We really appreciate long time, loyal customers as yourself!"
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Shelly Lenoir

July 11, 2023

5  out of  5
rating by Shelly Lenoir
"Ann helped me with somethings that I didn't understand."
We responded:
"Thank you Shelly for your kind review! Have a great 4th of July!"
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M. Smith

July 6, 2023

5  out of  5
rating by M. Smith
"Helpful and very prompt if in an accident."
We responded:
"Thanks Merlene!!"
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Kim Davis

May 17, 2023

5  out of  5
rating by Kim Davis
"Sue Madden and especially her office manager Anne go above and beyond for their clients!! I highly recommend her. They take great pride in their work."
We responded:
"Thanks for the kind words Kim. Anne really does a great job and really cares for clients like you. So nice to have you back!!"