State Farm® Insurance Agent Sue Madden

"I am 100% satisfied... I had spoke with someone over the phone and I was given detailed quotes within 24 hrs .. I appreciated the quick response..but I still had questions I am more of a face to person .. I was given the opportunity to do a phone conversation after hours so I could sit down at home and ask questions.. but I still really wanted to be there and be shown and walked through what everything was and what ot meant... so again I was giving the opportunity to come in after hours after work to discuss my needs and what would best fit my situation!! I am greatful for the complete breakdown and not feeling rushed or pushed into anything .. Thank you!!"

"I have been with Sue Madden State Farm for many years. We have car, homeowners and now business insurance policies with State Farm. They have never failed to respond quickly and efficiently to our needs whether it's a vehicle/deer collision, mortgage insurance for our new home, or a recent recent vehicle claim for my daughter. When we started our small farm business in 2017, they stepped right up with vendor and later workman's comp insurance. Last December a wild winter snow and wind storm took down our vegetable high tunnel structure and our building was without electricity for 16 hours. One phone call and a claim was opened, awaiting my information. A few weeks later, our business disaster was covered IN FULL. I've had people tell me numerous times "State Farm is so expensive." Then complain when their insurance doesn't cover them. I can't afford to NOT stay with State Farm. (their multi-policy discounts are awesome). They are like a good neighbor. Always there for us."

"We couldn’t be more happier with the service and professionalism James S. Had given us today. He was so patient, and went above and beyond to give us the best home/car insurance rates. Everyone we encountered during our meeting with Sue Madden State Farm has been so friendly and helpful!!"

"I had been with my last insurance company for several years and was very hesitant on switching. I met Sue and finally worked up the nerve after 6 months to have her look at my insurance and she was so patient, answered all my questions, and really took the time to get to know me and understand my specific insurance needs. In the end, not only did she get me better coverage than my last insurance company, but also a savings of almost $600 a year!"

"I have been working with Sue since my relocation to Rochester almost 15 years ago- during that time she has helped me through many unanticipated twists and turns of life, and many curve balls......Sue and her staff have always been there for me - with extreme professionalism, their immediate responsiveness, their knowledge of how to handle situations and providing guidance - and above all - their kindness and caring. During times that are stressful having someone there that you know will help is truly a wonderful feeling - but to have them be so kind and so caring through it all is what really puts them in a top notch category. They make you feel like a family member -not just a customer."

"I'll never use State Farm again. I have an accident they apparently paid out $1000 to someone. Where the heck is the record of this? Why wasn't I notified? You basic insurance company that just wants your money and will not raise a finger to help you. I have bad luck. Mycar got totaled when it was parked in front of my place and they told me I couldn't move it because they'd be sending someone out to look at it. Days later I had to call them and they changed their mind they wouldn't be sending anyone out it's on the other person's insurance company to do that. Use a different company I used American Family for years and they were good just switched to Geico since they had the best rates for me."

"My agent is always there to help with any questions or concerns. Also best rates for good driving records! My new motorhome is covered for only $65 per month! I also insure my consignment shop, home, new truck, mustang GT, Harley and life insurance...all under 500 per month!"